Sometimes updates can cause some issues with the software within your iOS device. These issues can be corrected by restoring your device.
Before you restore your device, you want to make sure you have a backup of your device’s data. If you don’t have a backup, then all the information on your device will be lost. You can backup your device using iCloud or iTunes.
- Make sure your device is connected to a Wi-Fi network.
- Go to your device’s Settings, tap on [your name], then tap on (on iOS 10.2 or earlier, go to your Setting, go down and tap on iCloud)
- Make sure that iCloud Backup is on and tap on the iCloud Backup (On iOS 10.2 or earlier, tap on Backup)
- Tap on Back Up Now
- Ensure that the backup was completed by going to Settings>[your name]>iCloud>iCloud Storage>Manage Storage > tap on your device. The backup should be on the screen with the time it was completed and its size.
(On iOS 10.2 or earlier, go to Settings>iCloud>Storage>Manage Storage> tap on your device)
- Connect your device to your computer and open iTunes
- If prompted, follow the onscreen instructions
- Select the device you want to backup
- You can save your Health and Activity data from your Apple Device by encrypting your backup. Select Encrypt[your device] backup and create a password (click on Back Up Now if you don’t want to save your Health and Activity data
- Ensure the backup was successful by going to iTunes Preferences> Devices (if using iTunes for Windows go to Edit>Preferences>Devices from the menu bar). There you should be able to see your device’s name with the time and date of the backup. If you encrypted your backup, you should see a little lock icon next to your device.
Restoring Your Device
Once you have your backup prepared, make sure to go to your device’s Settings and turn off Find My iPhone.
- Ensure that iTunes is open and ready on your computer
- Connect your device to your computer
- Follow the instructions on your computer screen, if prompted
- Select your device when it appears on the iTunes window
- Go to the Summary panel, then click on Restore [your device]
- Click on Restore again to confirm the restoration
- After your device has been restored, the device restarts. Once it has restarted, you can backup your device
- Follow the setup instructions until you reach the Apps & Data screen. From there you can choose between Restore from iCloud Backup or Restore from iTunes Backup
Restore from iCloud Backup
- Sign in with your Apple ID
- Pick your latest backup
- Follow on screen instructions
Restore from iTunes Backup
- Make sure to be connected to iTunes
- Select your device
- Select Restore Backup and click on the latest backup
- Click on Restore (enter your password if you had an encrypted backup)
If your device is “bootlooping’ (won’t launch)
If your device won’t launch any further than the Apple logo, meaning iTunes does not recognize that it is connected, your device must be forced into ‘recovery mode’.
- If iTunes is already open, close it. Connect your device to your computer and open iTunes.
- While your device is connected, force restart it with these steps:
- On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold the Sleep/Wake and Home buttons at the same time. Don’t release the buttons when you see the Apple logo. Keep holding both buttons until you see the recovery mode screen.
- On an iPhone 7 or iPhone 7 Plus: Press and hold the Sleep/Wake and Volume Down buttons at the same time. Don’t release the buttons when you see the Apple logo. Keep holding both buttons until you see the recovery mode screen.
- When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device. If the download takes more than 15 minutes and your device exits recovery mode, let the download finish, then repeat these steps.